crickiya's Privacy Policy

1. Introduction

crickiya ("we", "our", or "platform") operates a trusted online betting and casino service for users in Bangladesh. This privacy policy ("policy") explains how we collect, process, store, and protect your personal information when you use our website crickiya.cam.

By using our service, you agree to the terms of this privacy policy. This policy should be read together with our Terms and Conditions. Your privacy is very important to us and we are committed to handling your information with the highest level of security.

2. Types of Information Collected

When registering and using services on crickiya, we may collect the following types of information:

2.1 Identity Information

• Full name and username
• Date of birth (for age verification — only those aged 21+ may register)
• National ID or passport number (when identity verification is required)
• Email address and contact information

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile number (for payment processing)
• Bank account number (for bank transfers)
• Transaction history and amounts

2.3 Usage Information

• Device information (IP address, browser type, operating system)
• Site access times and session information
• Preferred games and betting history
• Login and activity logs

3. How Information Is Collected

We collect your information through various methods:

• Direct collection: Information you voluntarily provide when you create an account on crickiya, log in, make a deposit, or request a withdrawal.
• Automatic collection: Your browsing behaviour and device information collected through cookies, web beacons, and log files.
• Through third parties: Necessary verification information from payment providers (bKash, Nagad, etc.) or identity verification services.

4. Purpose of Using Information

crickiya uses your information for the following legitimate purposes:

4.1 Providing Services

• Managing and maintaining your account
• Processing deposits and withdrawals (minimum deposit ৳200; minimum withdrawal ৳500)
• Providing bonuses and promotional offers
• Managing the VIP program and providing cashback

4.2 Security and Legal Compliance

• Preventing fraud, money laundering, and other illegal activities
• Ensuring age verification (access for those aged 21+ only)
• Ensuring account security and detecting suspicious activity
• Resolving disputes and meeting legal obligations

4.3 Service Improvement

• Personalising your experience
• Analysing and improving platform performance
• Identifying and resolving technical issues

4.4 Communication

• Sending important notifications related to transactions
• Providing 24/7 customer support
• Notifying you of policy changes

5. Information Storage and Protection

We adopt industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Control: Only authorised personnel can access your information when necessary.
• Regular Audits: Security measures are regularly reviewed and tested.

5.1 Retention Period

We retain your information throughout the active account period and for as long as necessary after account closure to meet legal obligations. Records of financial transactions are kept for a defined period in accordance with regulatory requirements.

6. Sharing Information with Third Parties

crickiya never sells, rents, or transfers your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

• Payment providers: bKash, Nagad, Rocket, Upay, and partner banks are provided with the information necessary to complete transactions.
• Identity verification agencies: Limited information may be provided to authorised verification services to complete the KYC (Know Your Customer) process.
• Legal authorities: Information may be provided on the basis of a court order, legal process, or a legitimate request from a government authority.
• Business transfers: In the event of a company merger or acquisition, information may be transferred after notifying users in advance.

7. Cookies and Tracking Technologies

The crickiya website uses cookies and similar tracking technologies. These are used to improve your experience and ensure the functionality of the site.

7.1 Types of Cookies

• Essential cookies: Essential for the basic functioning of the site — maintaining login sessions, security verification. These cannot be disabled.
• Functional cookies: Remember language preferences and user settings.
• Analytics cookies: Collect site visit statistics that help us improve our service.

7.2 Cookie Controls

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may affect some functionality of the site.

8. Your Rights

As a user of crickiya, you have the following rights:

• Right of access: The right to request a copy of the information we hold about you.
• Right of rectification: The right to request correction of any inaccuracies in your information.
• Right of erasure: The right to request deletion of your information in certain circumstances (except where subject to legal obligations).
• Right to restrict processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to object: The right to object to your information being used for direct marketing purposes.
• Right to data portability: The right to receive your information in a structured, commonly used format.

To exercise these rights, please contact us. We will process your request within a reasonable time after verification is complete.

9. Protection of Minors

crickiya strictly enforces a 21+ age policy. Our services are for those aged 21 or older only. We do not intentionally collect any personal information from minors.

Age is verified at the time of registration, and if we suspect that a user is under 21, that account will be suspended immediately and any information collected will be deleted.

10. Policy Changes

We may update this privacy policy from time to time. For any significant changes:

• A notice will be displayed prominently on the website.
• The date of the change will be updated at the top of the page.
• Registered users will be notified by email (where applicable).

Continuing to use the site after changes are made will be considered as your agreement to the updated policy. We recommend reviewing this policy regularly.